FAQ's
About The Silk Glow
What makes The Silk Glow different?
Our products are based on Ayurveda, the way Parul’s family has looked after their skin and hair for generations. Turmeric is at the heart of our face oil, hair serum and cleansing balm. Every formula was developed with a scientist and tested in the UK.
Are your products vegan?
Yes. All our skincare and haircare is certified vegan friendly.
Are your products tested on animals?
Never. Our products are not tested on animals at any stage.
Do your products contain fragrance?
They’re free from synthetic fragrances. Any natural scent comes from the plant oils inside.
Can I use your products if I’m pregnant or breastfeeding?
Please check with your doctor or midwife before trying any new product during pregnancy or breastfeeding.
I have allergies or sensitive skin. Is it safe for me?
The full ingredient list is on every product page, so please check it first. We always recommend a patch test: put a small amount behind your ear or on your inner arm and wait 24 hours before using it all over.
How long do your products last?
Two years unopened. Once opened, use within 6 months.
Do you give back?
Yes. A small part of every sale goes to the British Heart Foundation and Crohn’s & Colitis UK, and has done since our very first order.
Celebrity Glow Face Oil
How do I use the face oil?
Use 2 to 3 drops on clean skin, morning and night. Warm it between your fingers, then gently press it into your face and neck.
Will it make my skin oily or cause breakouts?
It’s non-comedogenic, which means it’s made not to block pores. It sinks in quickly and doesn’t feel greasy.
Is it suitable for oily or combination skin?
Yes. It’s suitable for all skin types.
Can I use it around my eyes?
Yes, it’s made to be gentle around the eye area. Just avoid getting it directly in your eyes.
When will I see results?
Most people notice their skin looks brighter within 7 days. Dark spots start to look less obvious in 4 to 6 weeks. Use it every day, consistency is key.
Can I wear it under makeup?
Yes. Many of our customers use it as a base before foundation. Apply it all over your face and let it sink in for a couple of minutes first.
Do I need to wear SPF?
Yes, always wear SPF in the daytime. It protects your skin and helps your results last.
How long does one bottle last?
About 2 to 3 months with daily use.
Strong Roots Hair Oil
How do I use the hair oil?
It’s a weekly treatment. Once or twice a week, massage it into your scalp and through to the ends. Leave it on for at least an hour, or overnight, then wash it out.
Can I use it on my ends every day?
Yes. A tiny amount on your ends each day helps with dryness and split ends, without leaving your hair greasy.
When will I see results?
Give it 8 to 12 weeks of regular use. Hair grows slowly, so this is a treatment, not a quick fix.
Is it suitable for my hair type?
Yes. It works for straight, wavy, curly and coily hair.
Can I use it on coloured or treated hair?
Yes. If you’re unsure, do a strand test first.
Should I get 50ml or 100ml?
The 50ml is great for trying it out. If you have long or thick hair, the 100ml is better value.
How long does one bottle last?
The 100ml lasts about 4 to 6 months, depending on how often you use it and how long your hair is.
Strong Roots Hair Serum
How do I use the hair serum?
Use it every day. Apply a few drops straight onto your scalp, focusing on thinner areas, and massage it in. There’s nothing to rinse out.
Can I use it on wet or dry hair?
Both. Use it whenever it fits your routine.
Will it make my hair greasy?
No. It’s lightweight and leaves no residue.
What’s the difference between the hair oil and the hair serum?
The serum is your daily scalp care, every day, nothing to wash out. The hair oil is your weekly treatment for your scalp and lengths. They work best together.
When will I see results?
Use it daily for about three months. In a 120-day study, 92% of users saw less hair shedding.
Scalp Massager
How do I use the scalp massager?
Use it on wet or dry hair. Move it in small circles across your scalp for 2 to 3 minutes. It’s lovely in the shower with shampoo, or for massaging in our hair oil or serum.
How do I clean it?
Rinse it under warm water and leave it to air dry.
Silk Scrunchies
Why silk scrunchies?
They’re made from pure mulberry silk, so they’re gentle on your hair and leave no kinks or dents, from the very first use.
How do I wash my scrunchie?
Hand wash in cold water and let it air dry in the shade.
How do I get the shape back after washing?
Steam it, or iron it on a cool setting. Then pop it on your wrist and gently fluff it up.
Delivery
How much is delivery?
UK: free on orders over £24. Under £24, standard delivery is £3.99. Takes 2 to 4 working days.
EU: £7.00, free on orders over £50. Takes 5 to 8 working days.
USA: US$6.99.
Rest of the world: £15.00, free on orders over £100. Takes 10 to 15 working days.
Do you offer express delivery?
Yes. UK express delivery is £6.99 on orders over £24 and takes 1 to 2 working days.
How do I track my order?
You’ll get an email with your tracking link as soon as your order is on its way.
My parcel hasn’t arrived. What should I do?
Email us at info@thesilkglow.com and we’ll look into it. Our delivery partners only class a parcel as lost after 15 working days, and then we’ll send a replacement or refund.
Will I pay customs fees?
Orders outside the UK may be charged customs or import fees by your country. These are paid by the person receiving the parcel.
I made a mistake in my address. Can you change it?
Email us as quickly as possible and we’ll do our best. Once an order has been sent, we can’t change the address.
Returns and Refunds
Do you offer a money-back guarantee?
Yes. Try our face oil, hair oil or hair serum for 30 days. If you’re not happy, you can have your money back, even if you’ve opened and used it. Fewer than 1% of our customers ever ask.
How do I claim my money back?
Email info@thesilkglow.com within 30 days of your order arriving, with your order number. We’ll send you our returns address. Post the bottle back to us, even if it’s been used, and we’ll refund you once it arrives.
How long does a refund take?
Within 14 working days of your return reaching us. It can take up to 7 more days to show in your account.
Is delivery refunded?
The original delivery cost and return postage aren’t refunded. Please use a tracked service and keep your proof of postage.
Can I return scrunchies or accessories?
For health and hygiene reasons, scrunchies, scalp massagers and other accessories can only be returned unused and unopened, within 30 days of delivery.
My order arrived damaged or faulty. What do I do?
We’re so sorry. Email info@thesilkglow.com within 48 hours of delivery with a photo and a short description, and we’ll put it right.
Orders and Offers
Can I use more than one discount code?
No, only one code can be used per order.
Do you offer gift wrapping?
Yes. You can add a gift box to your order for £4.99. Our gift sets already come in a gift box.
How do I contact you?
Email us at info@thesilkglow.com and we’ll get back to you as soon as we can.