Return policy

OUR 30-DAY MONEY-BACK GUARANTEE

We believe in our products, and fewer than 1% of our customers ever ask for a refund. If you're not happy with your Celebrity Glow Face Oil, Strong Roots Hair Oil or Strong Roots Hair Serum, you can have your money back within 30 days of delivery, even if you've opened and used it.

How it works

1. Email us at info@thesilkglow.com within 30 days of your order arriving. Include your order number and a few words on how you got on.

2. We'll reply with our returns address.

3. Send the bottle back to us, even if it's been used.

4. Once it arrives, we'll refund the price of the product to your original payment method within 14 working days. It can take up to 7 more days to show in your account.

Original delivery costs and return postage are not refunded. Please use a tracked service and keep your proof of postage, as the parcel is your responsibility until it reaches us.

SILK ACCESSORIES, TOOLS AND GIFT SETS

For health and hygiene reasons, scrunchies, scalp massagers, gua sha tools and other accessories can only be returned if they are unused and unopened, within 30 days of delivery.

DAMAGED OR FAULTY ITEMS

If your order arrives damaged or faulty, email info@thesilkglow.com within 48 hours of delivery with a photo and a short description. We'll put it right with a replacement or refund.

PLEASE NOTE

Please don't send returns to our dispatch warehouse. Always email us first for the correct returns address.

This does not affect your statutory rights.